Users & licences
Create and manage user accounts, review licence requirements and keep changes organised as staff join, move role or leave.
Microsoft 365 administration without the guesswork
Microsoft 365 Support
Practical Microsoft 365 support for businesses that need cleaner user administration, sensible licensing and help across Exchange Online, Teams, SharePoint, OneDrive and account security.
User & licence adminExchange OnlineTeams & SharePointSecurity & access
A more joined-up approach
Microsoft 365 is more than business email.
For many SMEs, Microsoft 365 holds email, files, collaboration, identities and a growing number of security controls. We help businesses organise that environment so staff can work effectively without leaving unnecessary accounts, licences or access behind.
Exchange Online
Business email administration, mailboxes, aliases, groups and common delivery or access problems.
Teams
Support Teams setup and everyday use so collaboration does not become a collection of duplicated groups and unclear ownership.
SharePoint & OneDrive
Help structure shared files and access sensibly rather than using personal storage or email attachments as the default document system.
Identity security
Improve MFA, privileged access practices and other Microsoft 365 security settings appropriate to the organisation.
Devices & mobile access
Support work accounts on computers and mobile devices, including setup and policy choices where device management forms part of the service.
What matters
Most Microsoft 365 problems are administration problems first.
Licences get added but not removed, old accounts stay active, files are shared inconsistently and no one knows who owns a Team or SharePoint site. A cleaner tenant reduces support noise and security risk at the same time.
User & licence adminExchange OnlineTeams & SharePointSecurity & access
- Keep joiner, mover and leaver changes controlled.
- Review licence use instead of automatically buying another plan.
- Protect accounts with strong authentication and sensible admin access.
- Use shared mailboxes and groups appropriately.
- Structure Teams and SharePoint around how people actually collaborate.
- Document key settings and ownership so knowledge is not trapped with one person.
Typical scope
Microsoft 365 support can sit inside wider IT support
You can use Genius Creative for a focused Microsoft 365 project or bring the environment into a broader managed IT relationship.
Tenant administrationLicence reviewUser setupShared mailboxesExchange troubleshootingTeams supportSharePoint permissionsMFA & identityDevice access
How we work
A clear process from first review to ongoing improvement.
The detail varies by project, but the work follows a practical sequence so decisions are made for a reason and responsibilities stay clear.
Review
Understand the tenant, licences, users, current pain points and who has administrative access.
Tidy
Resolve obvious account, licence, mailbox or access issues and establish clearer ownership.
Secure
Improve authentication and administrative practices in proportion to the organisation and its risks.
Support
Handle ongoing user changes, Microsoft 365 questions and future collaboration projects through a clearer support route.
Want to know what the right scope looks like for your business?
Tell us what you are trying to improve and what you already have in place. We can recommend the sensible next step without forcing the project into a generic package.
Related work
See how this service connects to real client work.
Case studies show the wider context around the website, IT or growth work rather than presenting the service in isolation.
FAQs
Questions businesses often ask before getting started.
Yes. We can help review licence requirements, assign and remove licences and keep user changes organised. We focus on matching licences to the way people actually work rather than simply adding more subscriptions.
Yes. New-user setup can include the Microsoft 365 account, email, relevant groups/shared mailboxes and access requirements, with device setup added where that is part of the support scope.
Yes. We can create and manage shared mailboxes, permissions and common access issues, and help decide when a shared mailbox is more appropriate than another licensed user account.
Yes. We can support Teams and SharePoint administration, permissions and structure. Larger information-architecture or intranet projects would be scoped separately where needed.
Yes. This can include MFA, account protection, administrative access, device-related controls and reviewing security settings appropriate to your licences and risk profile.
Yes, migrations can be scoped after reviewing the existing email platform, number of users, mailbox sizes, domains and any dependencies that need to move with them.
Yes. For many clients it makes sense for Microsoft 365 administration to sit inside a broader managed IT support arrangement covering users, devices and day-to-day technology.